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Service Desk Analyst in St. Louis, MO at Strategic Staffing Solutions

Date Posted: 1/1/2019

Job Snapshot

Job Description

JobID: 141694

Strategic Staffing Solutions is searching for a with Service Desk Analyst  3-5+ years’ experience!

We are recruiting for a Fortune 500 Company and YOU could be their next hire!

Not available but know someone with your similar experience….

Title: Service Desk Analyst

Role Type: W2
Location: Saint Louis, MO

Duration: 4 month contract
Work Schedule: 40 hours per week

How to Apply: Send resume (preferably in Word .docx) to, Derek Stone, Sourcing Specialist, at Reference JO# 141694.

General Summary:

Top 3 main criteria for being considered for the posting:

1. Fast learner and excellent attention to detail

2. Strong Critical thinking and Analytical skills

3. Demonstrate ownership, urgency, and accountability for work

This role will support the Issue Management Team within the Service Excellence and Reliability organization.

This role will have responsibilities for managing an assortment of Issue Management Team functions, which include:

  • Managing tickets
  • Triaging tickets
  • Facilitating the resolution of client and member facing issues
  • Working special projects, as needed.

Job Requirements:

  • Proactively monitor, analyze, and escalate Issue Management Team (IMT) tickets.
  • Analyze, respond, and escalate IMT Tasks. Triage IMT tickets and follow-up with Requestors and Support Groups as needed.
  • Facilitate IMT issues that have been or need to be escalated.
  • Lead or participate on internal projects and/or assignments, based on business needed.

Knowledge And Skills Required:

  • Bachelor's Degree or 3-5 years of relevant work experience
  • Solid customer service, analysis, critical thinking, and problem solving experience required
  • Ability to follow standard operating procedures and think outside of the box when required
  • Ability to handle analysis from issue identification to proposal of potential solutions; Strong business and organizational skills
  • Demonstrated initiative with commitment and ability to work under pressure and meet tight deadline
  • Demonstrated ability to collaborate and work cross-functionally within a corporate environment
  • Proven ability to work independently and collaboratively required
  • Proven experience using Microsoft Word, Excel, Outlook, and PowerPoint
  • Advanced (verbal and written) communication required
  • Excellent time management skills
  • Knowledge of and experience in PBM or healthcare a plus
  • Day shift, but flexibility in hours and days are required

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

Set the bar high for what a company should do

Create jobs

Offer people an opportunity to succeed and change their station in life

Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation Package

Life & Disability Insurance Plans

Flexible Spending Accounts

Tuition Reimbursement