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Senior Metrics Advisor - 142852 in Denver, CO at Strategic Staffing Solutions

Date Posted: 11/9/2018

Job Snapshot

Job Description

JobID: 142852

Strategic Staffing Solutions "S3" is searching for a Senior Metrics Advisor

We are recruiting for one of the Nation’s TOP Energy Company’s and YOU could be their next hire!

Senior Metrics Advisor - 142852

Denver CO or Indianapolis IN

Leading Energy Company

Contract: 12 Month to hire

Pay DOE W2 ONLY (no C2C)

To Apply: Send resume to ejohnson@strategicstaff.com

The Metrics Senior Advisor/Metrics Executive Advisor will be responsible for the configuration and analysis of customer conversations and interactions utilizing Verint. This is an opportunity to join a team which is expanding our solution into call center speech and desktop analytics and requires proactive professionals with strong understanding of analytics, process improvement and delivery.

In this role, the selected candidates will create a program or strategy around the use of Verint for business and executive users. This position will manage business reporting requests, as well as identify opportunities that leverage Verint Self Service capabilities, act as the subject matter expert on the system configuration and provide consulting to other analysts.

Primary duties to include, but are not limited to:

•       Identifies and implements continuous configuration, tuning and improvement opportunities to Verint that effectuate proper targeting of calls requiring monitoring attention and reporting accuracy.

•       Provides insight and makes recommendations to the internal business partners based on data findings and leverages experience to inform others on configuration and usage of Verint.

•       Manages the creation of reporting that targets regulatory and compliance intelligence to limit business liability, as well as perform Ad Hoc reports, searches or root-cause analysis as needed by business units.

•       Make recommendations targeting business processes, customer service or other improvements based on analysis of trends and KPIs.

Qualifications

•       10+ years of data collection/analysis experience (Metrics Executive Advisor) or any combination of education and experience, which would provide an equivalent background. MS preferred.

•       Requires a BS/BA degree in a related field

•       2+ Years’ experience utilizing Verint Speech Analytics or similar speech analytics solutions.

 *** WE OFFER A REFERRAL BONUS ***

If you are not currently on the market, and you know someone who would be a great fit for this position please let me know and I would be happy to put them in touch with one of our Senior Recruiters.

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