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PC/LAN Technician in St. Louis, MO at Strategic Staffing Solutions

Date Posted: 11/18/2018

Job Snapshot

Job Description

JobID: 142178

Strategic Staffing Solutions is searching for a PC/LAN Technician with 1-3+ years’ experience!

We are recruiting for a Fortune 500 Company and YOU could be their next hire!

*Not available but know someone with your similar experience….
 

WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3

Title: PC/LAN Technician

Role Type: W2
Location:
St. Louis MO

Duration: 3+month contract
Work Schedule: 40 hours per week

Apply to: Monisha Booker, Sourcing Specialist, at mbooker@strategicstaff.com. Reference JO#142178

Position Overview

  • The PC/LAN Technician is responsible for the day to day performance and operation of both PC and LAN hardware and software.
  • Installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems.
  • Provides accurate, timely and creative solutions to end-user computer and network problems. The PC/LAN Technician adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.
  • Assists with the installation and maintenance of local infrastructure equipment which may carry data, voice and video communications to defined standards. Coordinates with internal and external partners as required. Participates on call rotation as needed including nights and weekends.
  • Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
  • Escalates unresolved issues in a timely manner.
  • Configures and maintains Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems.
  • Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
  • Manages service request queue and resolves daily hardware and software service and support requests.
  • Adheres to established service level agreements.
  • Thoroughly document work performed in ticketing system.
  • Maintains and tracks inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems.
  • Completes project tasks as assigned.
  • Meets project dates are met.
  • Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
  • Works on site specific department projects and/or sub-projects.
  • Implements approved operating system enhancements and recommends system modifications to reduce user problems.
  • Interacts with other support groups to restore service and /or identify and correct end-user computing problems.
  • Escalates more complex problems/issues up the chain appropriately in a timely manner.
  • Provides technical assistance to PC/LAN technicians from other sites.
  • Follows process documentation and checklists to ensure standardization of work.
  • Proactively recommends documentation changes if necessary.
  • Assists with user and equipment moves along with occasional unloading of new equipment and disposal of old equipment to salvage vendor.

Computer or Other Skills:

  • Exceptional Customer Service General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office
  • General knowledge of Apple computers and operating systems.
  • General knowledge of networking switches and data networks.
  • General knowledge of IP telecommunications systems.
  • General knowledge of Audio-Visual Systems

Years of Experience:

  • 1-3 Years PC/LAN Technical Experience Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

 The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement

*CA-MB